Listening to the People’s Voice

The Patient and Client Council (PCC) was created on 1st April 2009 as an independent voice for patients, clients, carers and communities in Northern Ireland.  It has four statutory functions: (1) listen and act on people’s views; (2) encourage people to get involved; (3) help people to make a complaint; (4) promote advice and information.  Over the past seven years, the PCC has engaged with tens of thousands of people on a wide range of health and social care-related issues through surveys, face-to-face interviews, workshops and contact with the general public at events.  The PCC has also enabled service users to work in partnership with Health and Social Care to co-design and deliver meaningful service improvement in areas such as mental health and learning disability, chronic pain and rare diseases, as well as specific conditions such as fibromyalgia, ME, Stage IV endometriosis and recurrent miscarriage.  For more information, visit: www.patientclientcouncil.hscni.net